Icsolutions
Reviews and Complaints
Icsolutions - Account Review from Lewes, Delaware
Icsolutions - Account Review from Henderson, Nevada
Icsolutions Inmate Phone Service Review
Ic solutions, shady fraudulent company
They failed to provide the fact that it is strictly a middle man company, and that after purchasing your local number you still have to pay for an account directly with the inmate facility. After purchasing it, they told me i have to activate my number, and ten minutes later they emailed me staying my number was activated.
When i checked my back account they had charged me 35.00 and a separate charge was posted to my account at the same time, an ACH charge with no other information (another 25.00) i called to ask about the charge and to get a refund because they failed to provide the info that my brother still can't call me until i pay the jail, but they said they had no clue what the charge was and told me that they weren't even the company that produces the phone number, and i couldn't call this "business" to ask about the charge because it was confidential. They don't inform people that they aren't the ones who actually set up the numbers and whatnot.
This whole business is a scam, they are ripping off people and i believe them to be involved in account fraud. DON'T USE THEM
Pitiful system
Preferred solution: Let the company propose a solution
Icsolutions Phone Service Review
Short Review on June&nbs-04:00;18,&nbs-04:00;2016
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaIcsolutions Prepaid Phone Service Review
Icsolutions Account Review
Icsolutions Inmate Phone Service Review
Crooks that steal money from your bank account each month.
They removed $50.00 from my account. The number didn't work and they continued to remove $34.00 every month.
I had to change my credit card and I filed a complaint with my bank to get my money returned. My bank said they were legit and I could not get my money returned that they stole. My case was dropped and the money that was removed ended up being more than $152.00.
These people are crooked and I am not able to contact them as they say that you can. I would not recommend these people to help a person stay in contact with their loved ones.
- Poor customer service
- Arguing with me
- Price gouging
Bad Customer Service
Icsolutions Inmate Phone Service Review from Elkridge, Maryland
I truly HATE the AWFUL, TERRIBLE, HORRIFIC !!!! So call costumers service....
This IC(non-having)Solutions company has to offer. I mean is actually the WORST service ever ! Even the automatic system is messed up, the internet is always down. Just very unfortunate because my boys miss their dad, but.this type of service I.can't deal with it honestly ruins my day.
You know is bad when you asked to speak to a supervisor and they just as clueless as the regular agent before. Or even worst... Ignorance & have the nerve to have an attitude. Is like really ?
Pick a *** struggle you CAN'T have both. SMH !!!!
Need Service NOW
- Lack of follow up
- Poor customer service
Icsolutions Inmate Phone Service Review
- Cost it breaking my pockets
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These companies are scams and no one is investigating them. The criminals are on the wrong side of the bars.
These people need to go to jail. They are stealing, they are destroying families. There needs to be a way that people can contact their families without being raped on money issues. We didn't commit the crime.
We are family or friends so why are we being targeted. The state is criminal to allow this kind of garbage.
I talk to my fiancee in Tallihstchie County. His sister talks with him too.
I'm being charged 21 cents a minute and she's only being charged 7 cents a minute. They told me I reached my max of 275 a month now I can't talk to him until the 1st .
This is BS.tjey charge me $5.95 to put 30 at a time on. I think the owe me a lot of free time.
Same exact thing happened to me!!!
Noticed 2 people giving you thumbs down on your comment (?). Would love to know if they're employees of that company.
Exactly
They put a block on my phone for no reason, now my loved one can't even call me.This is just wrong, illegal.
I just want my friend to be able to call me from Clinton Correctional Facility In Dannemora, N.Y.
Why is trying to set this up impossible.
Please advise.
They put an administrated hold on my phone line so a friend cannot call me to the fact that they double charged me and I disputed the amount. So I get punished and can't receive phone calls
I used my mom's debit card twice and she was sitting beside me well when we was done it wouldn't let me take her card off I gave her my word that she don't have to worry that I will never use it without asking her.long story short they ran my mother's card took money off twice and there was no mins on the inmate phone for it.i get home mom's blowing up on me ,we have not spoken in a lil over a month :(
Yeah the same thing happen to me.what can I do