Anonymous
map-marker Lewes, Delaware

Icsolutions - Account Review from Lewes, Delaware

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I hate this company! Everytime I call them about something they are rude and hateful! The last time I called I asked to speak to a supervisor and they hung up on me! The only reason I have this service is so my fiance can call and talk to me everyday! When I first had to set this up I told them it needed to be on his prepaid phone calls and they swear it was (for those who do not understand what that means, it is so your loved ones in jail can call more than just you) on there that way! It turned out that he could only call me, and when I told them to just switch the funds over to his prepaid account they swore they could not do that! When I set up this account they said that if I needed to transfer funds I would be able too! No they have to refund you the money, which they said would take up to 3 months to get back, then I would have to add more money to his account!!! This people are *** thieves and liars and I hate both of those things! I am glad that they do not have my bank information after reading some of these other reviews, they should shut this company down!!! I don't believe people actually care because this is a phone company for inmates to call their loved ones, but it's the loved ones who have to suffer them, not the inmates! I does anyone know of another phone company for inmates who are at Floyd County jail in Rome, Georgia.?
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Henderson, Nevada

Icsolutions - Account Review from Henderson, Nevada

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Horrible. We have to pay lots of $ but they make it almost impossible to get accts. set up. Inmates don't know they can call you. Inmates are more than likely thinking nobody cares about them because it's extremely difficult for them to reach loved ones. The system goes down, we try to set up an account all day and half the night. If you buy a pre-paid debit card, make sure you wait an hr-an hr and a half to use it. I REFUSE TO GIVE THEM MY CC OR DEBIT CARD NUMBERS BECAUSE I DON'T TRUST THEM!!!!! I HATE THIS COMPANY WITH A PASSION!
View full review
Reason of review:
Poor customer service
Shandon Nyt
map-marker Charlestown, Massachusetts

Icsolutions Inmate Phone Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Your website and phone service is down and i need to add funds. Can a rep call me?
View full review
Reason of review:
Problems with payment
Anonymous

Ic solutions, shady fraudulent company

Icsolutions - Ic solutions, shady fraudulent company

They failed to provide the fact that it is strictly a middle man company, and that after purchasing your local number you still have to pay for an account directly with the inmate facility. After purchasing it, they told me i have to activate my number, and ten minutes later they emailed me staying my number was activated.

When i checked my back account they had charged me 35.00 and a separate charge was posted to my account at the same time, an ACH charge with no other information (another 25.00) i called to ask about the charge and to get a refund because they failed to provide the info that my brother still can't call me until i pay the jail, but they said they had no clue what the charge was and told me that they weren't even the company that produces the phone number, and i couldn't call this "business" to ask about the charge because it was confidential. They don't inform people that they aren't the ones who actually set up the numbers and whatnot.

This whole business is a scam, they are ripping off people and i believe them to be involved in account fraud. DON'T USE THEM

View full review
Reason of review:
Problems with payment
28 comments
Guest

These companies are scams and no one is investigating them. The criminals are on the wrong side of the bars.

These people need to go to jail. They are stealing, they are destroying families. There needs to be a way that people can contact their families without being raped on money issues. We didn't commit the crime.

We are family or friends so why are we being targeted. The state is criminal to allow this kind of garbage.

Guest

I talk to my fiancee in Tallihstchie County. His sister talks with him too.

I'm being charged 21 cents a minute and she's only being charged 7 cents a minute. They told me I reached my max of 275 a month now I can't talk to him until the 1st .

This is BS.tjey charge me $5.95 to put 30 at a time on. I think the owe me a lot of free time.

Guest

Same exact thing happened to me!!!

Guest

Noticed 2 people giving you thumbs down on your comment (?). Would love to know if they're employees of that company.

Guest
reply icon Replying to comment of Guest-1305796

Exactly

Guest

They put a block on my phone for no reason, now my loved one can't even call me.This is just wrong, illegal.

Guest

I just want my friend to be able to call me from Clinton Correctional Facility In Dannemora, N.Y.

Why is trying to set this up impossible.

Please advise.

Guest

They put an administrated hold on my phone line so a friend cannot call me to the fact that they double charged me and I disputed the amount. So I get punished and can't receive phone calls

Guest

I used my mom's debit card twice and she was sitting beside me well when we was done it wouldn't let me take her card off I gave her my word that she don't have to worry that I will never use it without asking her.long story short they ran my mother's card took money off twice and there was no mins on the inmate phone for it.i get home mom's blowing up on me ,we have not spoken in a lil over a month :(

Guest

Yeah the same thing happen to me.what can I do

View more comments (27)
Anonymous
map-marker Colorado Springs, Colorado

Pitiful system

They have a pitiful system I paid them money, they have contract with Jail, but they have no way to tell inmate they can make calls, that is ***, then they call your cell phone and dont explain what the call is about. and inmate doesnt get any info passed, so this company has your money and you have to send letter to get credit. their system phone quality is very bad. is this enough words yet, I can tyep the brown lazy fox jumps over the moons that , the quick lzy bvrow nfox jumps over te4 lzue moon
View full review
Loss:
$22
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous
map-marker Chicago, Illinois

Icsolutions Phone Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Robbed me. Scammed me. Beware....
View full review
Reason of review:
Problems with payment
Fitz Dvx
map-marker Macclenny, Florida

Short Review on June&nbs-04:00;18,&nbs-04:00;2016

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Why your company charge so much money to pay for inmates at the jails that is not right at all or fair but your company do not care at all on what anyone feel
View full review
Filiberto Orv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Icsolutions Prepaid Phone Service Review

Is the website and call center down? This is crazy.
View full review
Anonymous
map-marker Tonami, Toyama

Icsolutions Account Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Why is it taking so long to get the system back up? From noon until now i havent been able to fund my account. Each hour customer service keeps telling me itll be an hour, try again in an hour. Its 5am the next day and no one knows whats going on. I hope i get to talk to my husband today.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Pikesville, Maryland

Icsolutions Inmate Phone Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The calls for inmates to call home was only $.85per call now it's $.10 a minute which mean $3.00 for a regular call.This company should be ashamed for ripping off people. How is this even fair something needs to be done.Immediately
View full review
Reason of review:
Pricing issue
Anonymous

Crooks that steal money from your bank account each month.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They removed $50.00 from my account. The number didn't work and they continued to remove $34.00 every month.

I had to change my credit card and I filed a complaint with my bank to get my money returned. My bank said they were legit and I could not get my money returned that they stole. My case was dropped and the money that was removed ended up being more than $152.00.

These people are crooked and I am not able to contact them as they say that you can. I would not recommend these people to help a person stay in contact with their loved ones.

View full review
Loss:
$200
Cons:
  • Poor customer service
  • Arguing with me
  • Price gouging
Reason of review:
Pricing issue
Anonymous

Bad Customer Service

There customer service sucks. They must have some really special people working for them! I had set up an account for my fiancée but, she ended up getting transferred to another jail so I called, and they couldn't even transfer my funds to a different facility. Which the operator said that was an option. He swore that he knew what he was talking about and that I was wrong. He started being rude when I kept asking questions like I was wasting his time. So, I finally just told them to forget it and just refund me my money. There just not very helpful at all. The first time I called it was a woman and she seemed slow and uninterested. Now, he was just an ***.
View full review
Reason of review:
Poor customer service
1 comment
Guest

they are min wage ghetto blasters

Nissi Ytb
map-marker Elkridge, Maryland

Icsolutions Inmate Phone Service Review from Elkridge, Maryland

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I truly HATE the AWFUL, TERRIBLE, HORRIFIC !!!! So call costumers service....

This IC(non-having)Solutions company has to offer. I mean is actually the WORST service ever ! Even the automatic system is messed up, the internet is always down. Just very unfortunate because my boys miss their dad, but.this type of service I.can't deal with it honestly ruins my day.

You know is bad when you asked to speak to a supervisor and they just as clueless as the regular agent before. Or even worst... Ignorance & have the nerve to have an attitude. Is like really ?

Pick a *** struggle you CAN'T have both. SMH !!!!

View full review
Reason of review:
Bad quality
Anonymous
map-marker Peterborough, New Hampshire

Need Service NOW

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called to set up an account yesterday and spoke to a Supervisor Gavin who stated that my account was on hold. He said this was due to last years account was stopped due to payment problems. I explained my son was not in jail or prison last year. I need to set up my account so my son may call me 603-532-****. He stated I would receive a phone call back by 5PM to resolve this problem and now it is almost 11AM the next day and still nothing. I need for my son to be able to speak with his Daughter too!!!!!!
View full review
Cons:
  • Lack of follow up
  • Poor customer service
Reason of review:
Problems with payment
Anonymous
map-marker Mishawaka, Indiana

Icsolutions Inmate Phone Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The taxes are crazy i should have to pay 5 extra dollars to put money to talk to my fiance its breaking my pockets there should be a package deal
View full review
Cons:
  • Cost it breaking my pockets
Reason of review:
Pricing issue
  • 1
  • ...
  • 17
  • 18
  • 19
  • 20
  • 21
  • ...
  • 27