Anonymous
map-marker Fond Du Lac, Wisconsin

Refund Review

Im requesting a refund this is a fraud and it doesn't work...you guy are taking people money for services thats you cant provide
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Reason of review:
Poor customer service
Anonymous
map-marker Los Angeles, California

Icsolutions Inmate Phone Service Review

Paid $30 for a whole month of unlimited calls plus the processing fee , which is about $70 all together and when the inmate calls it says I have no money in my account. I made a complaint 2 days ago. And still , no one has gotten back to me. I want my *** MONEY BACK NOW. DO NOT PURCHASE ANYTHING FROM THIS SITE OR THESE PEOPLE. YOU'LL BE VERY DISAPPOINTED
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Reason of review:
Problems with payment
Kedrick Cxr
map-marker Richmond, California

Deposit Review

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My name is mr. Saunders, and I paid five dollars and it came to $11 for 15 minutes ,my daughter calls and we talk for about a minute and and we got disconected and now I got to wait 2 to 3 business days as they will not reset my deposit .
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Reason of review:
Problems with payment
Anonymous
map-marker Tampa, Florida

Call quality is terrible and much too costly for the indigent

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I have used this horrible "service" because i need to. The cost is much to high for the no quality service and a burden to poor people who need to be in touch with friends and family while they are locked up. the state attorney general should investigate to see if a better and more fair priced system is available. i used system in the past and requested a repayment of funds i did not use and the cost to get my money back was very costly to the point i left the funds there. i later tried to use the abandoned funds and they were lost.
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Anonymous
map-marker Lombard, Illinois

Review from Lombard, Illinois

This is a spam. This so-called company is not associated with no one, in fact you can't even figure out the head consumer. Family members had put money on there phone just to get played at the end. Example, say you put 50 on the phone, at the end of the call u have no funds. Also I heard that they will replace your money, take it and tell you there's nothing they can do. I hope that you people are out their reading before purchasing.
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2 comments
Guest

I put $50 on my account, and then was amazed that the actual bill was $65. The surcharge plus tax is 30%!

The company has a monopoly, so they can get away with charging whatever they like. Many of the families of inmates are not well off.

Inmates who have healthy support outside of prison are likely to fare better once they are released. It seems shortsighted of the state to contract with a company that charges such an exorbitant rate, that families may not be able to support their inmate through phone calls.

Guest

i just had put 30.00 on my phone my bro calls and they say i have .16cents wtf im pissed off come to find out they see it but they dont no where it is. im so mad how dare this company but they wont replace it is what pissed me off even more channel 7 here i come lol

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Anonymous

Take responsibility for your life

Are U SERIOUS?!??I can't understand why anyone in the world could take phone calls over buying your kids diapers!?!!!To be honest, I have never had ANY problems with this company and do understand if I were to have problems, I would definitely find another way to handle this situation!Also, I believe if you take anything from your children for a phone call from JAIL...You definitely have your priorities messed up!AND BTW, DONT LET YOUR LOVED ONES BREAK THE LAW AND U WOULDN'T HAVE TO WORRY ABOUT HOW YOUR GOING TO PAY FOR PHONE CALLS FROM JAIL!!!Take responsibility for your own life PEOPLE!!
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4 comments
Guest

You have obviously not had the real life experience of not being able to control another person in your life and if you do control other people I would hate to see how that works out for you only someone ignorant and naive and childish would make a comment that says if you control them you wouldn't have to deal with it that is the stupidest thing I have ever heard it does not take a genius to figure out you can control your life to an extent but you cannot control someone else's if you're going to post ignorant things just don't post it all.

Renee W Mqy

Have several seats!

Renee W Mqy

Uggh, another one of you! Go way away

Guest

Your company is a scam fucko

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Anonymous
map-marker Okolona, Kentucky

Jail Calls Review

Paid for the calls from the jail and now the money is not on the phone anymore
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Reason of review:
Problems with payment
Anonymous
map-marker Sturgeon Bay, Wisconsin

Not hearing phone calls clearly

First of all, why are the people of family and/or friends that have incarcerated relatives paying the price for them being in jail. If we want to talk to them, WE have to pay to do so. The calls are not clear, and expensive. Lower your price to the relatives on the other side of the cell, especially when we can't really afford it. When it comes to the point of another irritated customer to have to give up diapers for her child to pay for a phone call. Something just isn't right there when it comes to this. Don't make innocent people pay the expensive price of wanting to talk to our loved ones in jail and/or prison.
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3 comments
Guest

Brooklyndevil is an *** This company is a scam and people should be allowed to complain and bring it to light to change it and to warn others. Wanting or needing to speak to a loved one in jail is not a crime, we are not criminals and should not be punished.

Having said that, your BS about having to forego diapers is ridiculous and insulting to my intelligence. You sound like the government telling me that if I don't vote their way then the needed money will have to come out of our social programs instead of them buying cheaper shovels, or cutting back on sending money to foreign countries. You're trying say diapers is the only source of funds you can draw from?

I don't buy it from them and I don't buy it from you. But if it did come down to that diapers would easily win.

Guest

I did a online payment with westren union and they still charged me a agent fee when I complianed they flat out called me a liar saying I used a agent nothing but a ripoff company jail anymore doesn't punish just the inmate but all thete family just another way to take money out of your pocket

Guest

Are U SERIOUS?!??I can't understand why anyone in the world could take phone calls over buying your kids diapers!?!!!To be honest, I have never had ANY problems with this company and do understand if I were to have problems, I would definitely find another way to handle this situation!Also, I believe if you take anything from your children for a phone call from JAIL...You definitely have your priorities messed up!AND BTW, DONT LET YOUR LOVED ONES BREAK THE LAW AND U WOULDN'T HAVE TO WORRY ABOUT HOW YOUR GOING TO PAY FOR PHONE CALLS FROM JAIL!!!Take responsibility for your own life PEOPLE!!

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Laurin Ehy

Jailed person cannot hear me on phone calls

Ever since IC Solutions was installed on Taft Correctional Institution, my son has not been able to hear me on calls he makes to me. This is happening about 1/2 of the calls. I have had my line checked out with my service provider and all is clear on this end. PLEASE check this out as these calls cost him every time it doesn't go thru. Thank you, This is happening on calls to Stevensville, Maryland. He tells me he doesn't have this problem with anyone else he calls so it shouldn't be too difficult to find the problem. This system was only recently installed at the prison.
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Loss:
$10
Reason of review:
fix it!!!

Preferred solution: Let the company propose a solution

Anonymous
map-marker Bellevue, Washington

Money Back Review

They took my money knowing it was the wrong facility. Now they don't want to give it back. The reps lie to you and hang up on you.
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Anonymous

Horrible Customer Service Review

Horrible rude customer service!!! Worst ever. I would rather write letters than use this company. They steal money
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Anonymous

Not able to connect to lawyer

call placed to lawyer was not able to be heard, several times consistently for a week. All other calls to others were successful. I placed call to IC and they issued a ticket with the findings being no problems with the connection. I then was transferred to the IT dept where they told me they are unable to investigate calls placed to their attorney, but wait they just told me the call was investigated to his lawyer and no problem with the connection. I instructed them on they are with holding his right to speak to his lawyer. They told me the inmate could write them asking for the investigation, but wait they already told me they investigated the call to the lawyer and found no problem. They are liars !!!! They would refund my money for all several failed calls.
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Loss:
$20
Anonymous
map-marker Hialeah, Florida

Phone Service Fees Review

I then lost out a lot of money from my calls fail in and adding money on the phone why do yall charger *** there 10 cause I have a long distance number everytime I add money to the phone it should be a 1 time fee
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Anonymous
map-marker Bellevue, Washington

Disconnected Calls Review

I had 3 of my calls disconnected before the time was up.i didn't get to talk for the full 15 minutes.Can I please have time 3calls replaced.
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Jania Uaj
map-marker Reading, Pennsylvania

Poor Service Review

Worst service alive. Can't seem to work properly. 0/10
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