Garron Idv
map-marker Spring Hill, Florida

Need to unblock

It kinda sucks that you have to wait 3 to 5 business days to unblock someone. Why does it take so long.
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Patricia R Ljj

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Verified Reviewer

Accidentally blocked receiving inmate call

Rejects by saying disconnected # or blocked when GatorMySon (125284) a inmate frm DOC Globe,AZ tries calling 520896**** Me(MoM) throughout the day, PLZ help me to unblock this accidental blkd #, Sincerely P,Robles
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Jeannette G Hmk

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Verified Reviewer
| map-marker Zirndorf, Bavaria

Video visits

Customer service, My name is Jeannette Goring.. I reside in Germany. My husband is incarcerated in the united states. Oregon Department of Corrections. I need access to your app. To accept video visit requests. I have been to your website and it will not allow me to setup an account with my email. I have a gmail account. This is the only service provided to Oregon inmates and their families for visits online. Please help me setup this account. I can send any information needed to validate my identification and location to access this website and app. Thank you .
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Jeannette G Hmk

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Verified Reviewer
| map-marker Zirndorf, Bavaria

Respond

I can't create a account by ics solution because with a international address and phone number they don't accept.So that means for me no Video Visitation with my Inmate in Oregon.
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Dan D Fvs
map-marker Westover, Maryland

No help

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I can never get help unless I am adding money to the account and still don't get what I paid for. Im here waiting again for help.
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Loss:
$75

Preferred solution: Full refund

User's recommendation: Avoid

Anonymous
map-marker Rochester, New York

Terrible service

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Absolutely terrible. When I press 5, I can hear it pressing, but the call isnt being transferred. I dont know what to do about this. This company should be out of business by now. I cant explain how bad this is.
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User's recommendation: Use it as you please

Anonymous
map-marker Leavenworth, Kansas

How do I add a phone number to my account

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He said there was a lot of static on his end. But, I was outside low wind. He couldn't hear me very well.
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Anonymous
map-marker Austin, Texas

Can't fund friend commissary. $50 minimum?

I have spent a lot of time trying to learn the nomenclature of which buttons to press to fund a friend's commissary. When I finally figure out which one after clicking them all the add credit card button is grayed out. That's when adding the agency actually works. I thought it was a prison. How are you supposed to know it's an agency? Hope you all make lots of money.
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User's recommendation: Buy a brand new computer so you can use the video feature mine won't work it's too old

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cullman, Alabama

They suck

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Icsolutions - They suck
They suck. Kick you while your down. Sad sad. Wont refund you. Bad business practices . Pull the ole switcheroo on you!
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User's recommendation: Only If you have too…….

Anonymous
map-marker Belleville, Illinois

They took money upfront you think your setting up account while they are charging you for a 3 month subscription

Tried to set up account for my brother the next email is a receipt for for a 3 month subscription after you enter your credit card information no asking just debit 50.00 plus dollars they link you to their terms and conditions which is a 14.95 non refundable mistake if you agree , customer tech support is supposed to refund 31.00 of our money in 5 business days we shall see these folks are crooks should be shut down shame on them for taking advantage of people trying to talk to loved ones already in a bad situation
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Loss:
$15

Preferred solution: Apology

User's recommendation: Do not use

Carlito Heb
map-marker Fresno, California

Not working

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Can't get a visit for a week now. I need help. I really need to talk to my son. I have 50.00 on my account
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Rhodesia O
map-marker Winter Garden, Florida

Horrible dishonest customer service

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Have been waiting for two weeks on a return call. When I called back the call was hung up by the operator pretending not to hear me.
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Loss:
$17

Preferred solution: Deliver product or service ordered

User's recommendation: Smh

Angela D Ocw

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Verified Reviewer

Unblock Call

I Hit 9 on accident on the phone .how do I unblock my inmate?! ?!?!?!?!??!?!?,!?Please and thank you
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Pros:
  • Thought of maybe speaking to inmate

Preferred solution: Let the company propose a solution

CORTNEY E Baa
map-marker Rogers, Arkansas

I set up a video visit on my phoe and laptop and it did not work. WHY??

I need an answer as to why my visit did not work on my phone or laptop????????????!!!!!!!!!!!!!! I reloaded and refreshed both of them. I did the test on both of them twice!! I've seen all the reviews of-course I seen all of them after the fact, some are dated all the way back to a couple of years ago!!!! There wasn't even one review comment that had something good to say about this application! So why haven't these issues been addressed and fixed. This is our only way communicating with our loved ones and depend on your program to work properly and be up to speed. PLEASE HELP! THANK YOU!
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Pros:
  • Calls are fine
Cons:
  • Videos are horrible and do not work

Preferred solution: FIX YOUR PROGRAM!!

User's recommendation: HORRIBLE

Anonymous
map-marker Winter Garden, Florida

Your illiterate customer service crew with dogs barking in the background is the most disgusting disrespectful pack of heathen loosed from *** !!!

Im tired of these women hanging up in my face because they dont Allow you to explain anything to them!! How dare you deny inmates from calling when money is in the account put your incompetent staff cannot resolve issues!!! Im contacting the BBB your stealing money!
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User's recommendation: Do not dare !