Icsolutions Contact Information

  • (888) 506-8407

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

Icsolutions
2200 Danbury Street
San Antonio, TX 78217

Social Networks:

Edit Business Info

Summary of Icsolutions Customer Service Calls

1481 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
03:10 AVG CALL DURATION
33% ISSUES RESOLVED

Customers Contact Icsolutions to Ask about:

Account:

  • “Trying to set up an account”
  • “Either transferring money to inmates account or refund”
  • “We put money in my sons account on Saturday and he haven’t received it because it went into the wrong account and the machine did not give any receipts for the money”

Request for Information:

  • “Questions and info about your services!”
  • “Need to get an answer my question”
  • “I cant figure out how to do it”

Refund:

  • “To refund money”
  • “I havent recieved my refund”
  • “Refund i never got”

Payments and Charges:

  • “Billing”
  • “Because one of your people just hung up on me on top of the fact that I just paid $63 to have a discounted plan for 3 months and now I'm hearing that it's not even your guys's website and I can't even get to their customer service because they don't”
  • “Charged my card and I have no. Clue what this is for”

Cards:

  • “My debit card was used to purchase phone time without my permission”
  • “Put money on card”
  • “My prepaid card not registering”

Staff:

  • “I have service already and i need to use a new card”
  • “Start a new service”
  • “I want to pay for service and the call does not come out”

Activation/ Cancellation:

  • “Cancel”

Shipping and Delivery:

  • “Inmate didn't receive his payment for his calls”

Other:

  • “Mad”
  • “Inmate cant call certain numbers”
  • “Deposit”

Icsolutions Rating Stats

1.6 out of 5 stars
based on 106 reviews
See all 248 reviews reviews

Rating stats

  1. 75 reviews
  2. 15 reviews
  3. 5 reviews
  4. 3 reviews
  5. 8 reviews

About Icsolutions

Top 5 Icsolutions Products

Account, Website

Top 5 Likes about Icsolutions

Shows a lack of explaining services that cost a fee, Lack of follow up, Inmate calling solutions, Idea of efficient communication with inmates

Top 5 Dislikes about Icsolutions

Poor customer service, Poor system difficult to use unhelpful support people, Lack of follow up, High prices, Failure of the product

Summary

ICSolutions is a well-known leader in the highly competitive correctional telecommunications sphere. Its main goal is to offer customers the most advanced and complex technology to match requirements of today's dynamic environment in communication field. Among ICSolutions services provided discern the following: payment processing services, secure email, video visitation, state-of-the art cellular phone detection, inmate information solutions and jail management systems. ICSolutions is presented on the market for about 10 years and its innovative calling services help customers to stay connected with their family and friends while implementing correctional facilities to optimize the calling service investigative capabilities.

Icsolutions reviews and complaints

Icsolutions is ranked 256 out of 1850 in Telecommunications category

Edit Description
Show

Icsolutions Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Icsolutions to

i
Securus Technologies
Securus Technologies
Has verified representatives
435 reviews
1.6
Compare
Securtel
Securtel
497 reviews
1.2
Compare
Directv
Directv
12074 reviews
1.8
Compare
Att
Att
5516 reviews
1.6
Compare
Straight Talk Wireless
Straight Talk Wireless
Has verified representatives
1765 reviews
2.0
Compare
Frontier Communications
Frontier Communications
Has verified representatives
2686 reviews
1.6
Compare
Magicjack
Magicjack
2598 reviews
2.0
Compare
Comcast
Comcast
Has verified representatives
3862 reviews
1.6
Compare
Walmart
Walmart
7142 reviews
2.3
Compare
Show


Report
Write a review
Do you have something to say about Icsolutions? What happened? What can we help you with?
Submit review Don't show this popup