Icsolutions Contact Information

  • (888) 506-8407

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Headquarters Address:

Icsolutions
2200 Danbury Street
San Antonio, TX 78217

Social Networks:

Summary of Icsolutions Customer Service Calls

1672 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
03:11 AVG CALL DURATION
34% ISSUES RESOLVED

Customers Contact Icsolutions to Ask about:

Account:

  • “To set up an account for my kids mother”
  • “Set up account”
  • “Put miney o account”

Request for Information:

  • “Questions and info about your services!”
  • “Ingo on how to put money on inmate phone”
  • “Need to get an answer my question”

Refund:

  • “So if you guys can’t please refund my money back”
  • “To refund money”
  • “I havent recieved my refund”

Payments and Charges:

  • “Billing”
  • “Because one of your people just hung up on me on top of the fact that I just paid $63 to have a discounted plan for 3 months and now I'm hearing that it's not even your guys's website and I can't even get to their customer service because they don't”
  • “Charged my card and I have no. Clue what this is for”

Cards:

  • “What kind of card can i buy to add time to my phone so a inmate can call me”
  • “Need my pin number”
  • “My debit card was used to purchase phone time without my permission”

Staff:

  • “I have service already and i need to use a new card”
  • “Start a new service”
  • “I want to pay for service and the call does not come out”

Activation/ Cancellation:

  • “Cancel”

Shipping and Delivery:

  • “Inmate didn't receive his payment for his calls”

Other:

  • “Necesito recivir una llamada de un detemido por ice.”
  • “Add moneymomey”
  • “Address money”

Icsolutions Rating Stats

1.6 out of 5 stars
based on 111 reviews
See all 259 reviews reviews

Rating stats

  1. 78 reviews
  2. 16 reviews
  3. 6 reviews
  4. 3 reviews
  5. 8 reviews

Rating trend

About Icsolutions

Top 5 Icsolutions Products

Account, Website, Mobile Application

Top 5 Likes about Icsolutions

Shows a lack of explaining services that cost a fee, Lack of follow up, Inmate calling solutions, Idea of efficient communication with inmates

Top 5 Dislikes about Icsolutions

Poor customer service, Poor system difficult to use unhelpful support people, Arguing with me, Lack of follow up, High prices

Summary

ICSolutions is a well-known leader in the highly competitive correctional telecommunications sphere. Its main goal is to offer customers the most advanced and complex technology to match requirements of today's dynamic environment in communication field. Among ICSolutions services provided discern the following: payment processing services, secure email, video visitation, state-of-the art cellular phone detection, inmate information solutions and jail management systems. ICSolutions is presented on the market for about 10 years and its innovative calling services help customers to stay connected with their family and friends while implementing correctional facilities to optimize the calling service investigative capabilities.

Icsolutions reviews and complaints

Icsolutions is ranked 260 out of 1866 in Telecommunications category

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Icsolutions Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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