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Summary of Icsolutions Customer Service Calls

505 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
03:14 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Icsolutions to Ask about:

Account:

  • “To put money on someone’s account”
  • “I need help adding funds to an account”
  • “Cant create new account”

Refund:

  • “Get refund”
  • “Refund”
  • “Refund i never got”

Payments and Charges:

  • “Payment”
  • “My app won't take payment in card ending in 8634”

Staff:

  • “Start a new service”
  • “I want to pay for service and the call does not come out”

Cards:

  • “Prepaid card”

Other:

  • “Add funds”
  • “Cant add money”
  • “Need print out of inmate call record”

About Icsolutions

Top 5 Icsolutions Products

Account, Website, Inmate Video Service

Top 5 Likes about Icsolutions

Shows a lack of explaining services that cost a fee, Lack of follow up, Inmate calling solutions, Idea of efficient communication with inmates

Top 5 Dislikes about Icsolutions

Poor customer service, Poor system difficult to use unhelpful support people, High prices, Arguing with me, Service fees then expiration

Summary

ICSolutions is a well-known leader in the highly competitive correctional telecommunications sphere. Its main goal is to offer customers the most advanced and complex technology to match requirements of today's dynamic environment in communication field. Among ICSolutions services provided discern the following: payment processing services, secure email, video visitation, state-of-the art cellular phone detection, inmate information solutions and jail management systems. ICSolutions is presented on the market for about 10 years and its innovative calling services help customers to stay connected with their family and friends while implementing correctional facilities to optimize the calling service investigative capabilities.

Icsolutions reviews and complaints

Icsolutions is ranked 304 out of 1797 in Telecommunications category

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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