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Summary of Icsolutions Customer Service Calls

919 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
03:11 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact Icsolutions to Ask about:

Account:

  • “Reload my account”
  • “To put money on a new account”
  • “Money i put on my sons account was not accessible to him, either need it put back on my card or transferred to another account”

Request for Information:

  • “Can i get a refund”
  • “I have a question about phone service”
  • “How do I know if I have phone time and what is the 19.99 purchase off my card?”

Refund:

  • “Refund”
  • “Refund i never got”
  • “I havent recieved my refund”

Payments and Charges:

  • “Payment issue”
  • “Payment”
  • “My app won't take payment in card ending in 8634”

Cards:

  • “Put money on card”
  • “My prepaid card not registering”
  • “Prepaid card”

Staff:

  • “Start a new service”
  • “I want to pay for service and the call does not come out”

Activation/ Cancellation:

  • “Cancel”

Shipping and Delivery:

  • “Inmate didn't receive his payment for his calls”

Other:

  • “I just called and got discconected”
  • “My calls says money n when ge xalls says 6 cents”
  • “I wanr to set up my phone so that i can receive phone calls from tje clark county jail”

About Icsolutions

Top 5 Icsolutions Products

Account, Website, Inmate Video Service

Top 5 Likes about Icsolutions

Shows a lack of explaining services that cost a fee, Lack of follow up, Inmate calling solutions, Idea of efficient communication with inmates

Top 5 Dislikes about Icsolutions

Poor customer service, Poor system difficult to use unhelpful support people, High prices, Arguing with me, Service fees then expiration

Summary

ICSolutions is a well-known leader in the highly competitive correctional telecommunications sphere. Its main goal is to offer customers the most advanced and complex technology to match requirements of today's dynamic environment in communication field. Among ICSolutions services provided discern the following: payment processing services, secure email, video visitation, state-of-the art cellular phone detection, inmate information solutions and jail management systems. ICSolutions is presented on the market for about 10 years and its innovative calling services help customers to stay connected with their family and friends while implementing correctional facilities to optimize the calling service investigative capabilities.

Icsolutions reviews and complaints

Icsolutions is ranked 265 out of 1786 in Telecommunications category

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Icsolutions Stats

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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