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Over the weekend i added funds to my phone to communicate with family member.Some how my card was ran 4times while submitting online payment.My bank has given my transaction number confirming payment was successful , yet IC Solutions has funds as " pending" status. I have called several times asking about the status of an " investigation" that they have opened up.The supervisor was rude and less helpful then the representative's who handle everyday calls.

I was told that it takes 72 hours to fix errors.The issue i have is a simple fix is drawn out over 3 days to even be looked at.

Still no solution. This is horrible business protocol .

Product or Service Mentioned: Icsolutions Account.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Jun 06, 2017.
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Companies that handle account issues in the manner of ICSolutions are in need of internal training .My company implemented 4DX where as organization 1 focus 1 goal was defined to create a positive change.ICSolitions should focus on "customer service".(FYI paying for a service like phone minutes..should be's not Amazon where you pay now & get product a month later) ..smh

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