Icsolutions - Handed off from one to the other

33 of 74 Icsolutions reviews

Paid I(inmate) C(call) Solutions $68 then got sent to I(inmate) C(callING) Solutions where I was told to pay them $35.Now find out I have to put money into the correctional facilities call provider.

Why is this allowed? Most families of inmates can't afford to get ripped off like this. One company uses the word "call" in their name and the other uses the word "calling". I was told that difference by the lady on the phone.

Then received call from my son at the facility and was informed by pre-recorded message that I had no money on account for this inmate.

Now I have to put more money out.Authorities don't care if the inmate can talk to family members or not, but it's the FAMILIES who are getting raped here.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Website

  • What I liked
    • Lack of follow up
  • What I disliked
    • Service fees then expiration

Reason of review:
non-disclosure
Preferred solution:
Full refund
Monetary loss:
$104
Product or service
Icsolutions Phone Service
Review category
Media
review #679033 by

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Anonymous

Sep 04, 2015 #1029711

I have been very unhappy for many reasons, my option, call the county of sacramento. Sorry I can't remember who my contact was but if anyone wants they can email me at my home email kcrocks@surewest.net. I will forward your messages. The county sherriffs dept contracts with ICSolutions and they need to get another contractor! This company is terrible. Just today I tried to call them at there 1888 506 8407 number to put money on his account and the message says the phone number has been disconnected. I can never get them by pressing "O" to be connected as they say. Terrible, terrible service

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