The Visitor software malfunctioned on my home computer, but their tech first took the question and next day had not researched it. Second and third call back, researched it, no answers.
Scheduled video visit didn't happen. Lock up facility claims they don't know of the scheduled. IC Solutions will not contact the facility. For leaving a recorded phone message, neither the Sheriffs list of Inmate IDs nor the Jail Records ID at the facility were recognized by ICSolutions telephone system.
After multiple calls to IC Solution & finally getting a supervisor, I find out that I need to add an '01' to the end of the inmate's ID, given by Jail Records...who knew? Except IC Solutions, which makes no mention of "special" inmate IDs which only they know about.
Not a consumer-responsible business. Poor service.
Product or Service Mentioned: Icsolutions Inmate Video Service.
Reason of review: Bad quality.
Preferred solution: Let the company propose a solution.
I liked: Idea of efficient communication with inmates.
I didn't like: Difficult system to use, Poor system difficult to use unhelpful support people.