They failed to provide the fact that it is strictly a middle man company, and that after purchasing your local number you still have to pay for an account directly with the inmate facility. After purchasing it, they told me i have to activate my number, and ten minutes later they emailed me staying my number was activated.

When i checked my back account they had charged me 35.00 and a separate charge was posted to my account at the same time, an ACH charge with no other information (another 25.00) i called to ask about the charge and to get a refund because they failed to provide the info that my brother still can't call me until i pay the jail, but they said they had no clue what the charge was and told me that they weren't even the company that produces the phone number, and i couldn't call this "business" to ask about the charge because it was confidential. They don't inform people that they aren't the ones who actually set up the numbers and whatnot.

This whole business is a scam, they are ripping off people and i believe them to be involved in account fraud. DON'T USE THEM

Product or Service Mentioned: Icsolutions Inmate Phone Service.

Reason of review: Problems with payment.

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These companies are scams and no one is investigating them. The criminals are on the wrong side of the bars.

These people need to go to jail. They are stealing, they are destroying families. There needs to be a way that people can contact their families without being raped on money issues. We didn't commit the crime.

We are family or friends so why are we being targeted. The state is criminal to allow this kind of garbage.


I talk to my fiancee in Tallihstchie County. His sister talks with him too.

I'm being charged 21 cents a minute and she's only being charged 7 cents a minute. They told me I reached my max of 275 a month now I can't talk to him until the 1st .

This is BS.tjey charge me $5.95 to put 30 at a time on. I think the owe me a lot of free time.


Same exact thing happened to me!!!


Noticed 2 people giving you thumbs down on your comment (?). Would love to know if they're employees of that company.




They put a block on my phone for no reason, now my loved one can't even call me.This is just wrong, illegal.


I just want my friend to be able to call me from Clinton Correctional Facility In Dannemora, N.Y.

Why is trying to set this up impossible.

Please advise.


They put an administrated hold on my phone line so a friend cannot call me to the fact that they double charged me and I disputed the amount. So I get punished and can't receive phone calls


I used my mom's debit card twice and she was sitting beside me well when we was done it wouldn't let me take her card off I gave her my word that she don't have to worry that I will never use it without asking her.long story short they ran my mother's card took money off twice and there was no mins on the inmate phone for it.i get home mom's blowing up on me ,we have not spoken in a lil over a month :(


Yeah the same thing happen to me.what can I do


This company is fraudulent the took my payment of $51.25 and never provided me with a phone # after 24 hrs like they were suppose to I have tried many attempts to get my money back and still nothing! the site won't let you cancel order and has no contact # just a spot where you can write problem and they email you.

DON'T USE THIS SITE or they will have your info and take your money too and never get back to you. this place should be investigated and shut down with all these complaints, turning off that bank card and getting new one.


Did the bank reinstate the $ or stop the process from going through?


For each business effective communication is very important. Therefore we should reach solutions such as http://www.comarch.com/telecom....

Because of them we have the opportunity to provide communication at the highest level, which will definitely help to improve results. At the same time, it is worth mentioning that the solution is used for a lot of companies and they are satisfied with it.


i tried to get the service but couldn't process my payment..they give me this number 720 452 ****...


they are a scam dont give them your information


I just had the same thing. !!! TOTALLY BUNK!!


Im being charged 34.18 every month for this bs and cant seem to find a contact number anywhere to get ahold of somebody. Guess turning off that bank card and getting new one is my only logical option at this point.GGGGRRRRRRRRRRR!!!!!!!!!!!11


I agree I am just going through this exact problem and am going to file internet fraud charges against them


they did the same to me. only they charged my card 50.00 now i cant get a response from them all the sudden


Yes, same problem! When I realized it was NOT the same company that I had been dealing with, I had already given them over $70!

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