Product: Icsolutions Account Clear all filters (31 of 31 reviews match)
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I can't log onto my account because they say my password doesn't match.After seven calls to seven different reps who sent me a link that put me in an endless loop I wAs "transferred" to a supv. Because the rep. Wasn't familiar with the online part of it. (Even though I...
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Icsolutions Account
#1142243
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This company is ripping off 1000's of people's inactive accounts unless you call them.They feel justified in taking your hard earned cash unless you really complain, according to a corporate supervisor, they have 1000's of customers and they can't possibly notify you...
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Icsolutions Account
#1135701
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Time after time, I am constantly having to recreate a new account because I can never log in.I try resetting my password because my info doesn't match theirs. I can't check my balance and customer service is unhelpful. I am beyond pissed that this website doesn't work....
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1.0
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Icsolutions Account
#1078342
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Icsolutions - Seriously

#1115779
1.9
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I put 30 dollars on my account on Friday night. Haven't talked to my man since he called me this morning ( it's Monday ) and boom. No funds. 4 cents. What the *** man
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Icsolutions - Awful customer service

#1091845
1.3
Details
For some odd read each time I add money to my prepaid account to receive call I keep getting charged different prices even though I keep adding the same exact amount every time. I am getting super tired of dealing with these idiots
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Icsolutions - Took money no contact

#1077884
Icsolutions took 20 twice and we still don't have contact. They locked me out of Yahoo so made Gmail they locked me out of that too..they will not respond to any of my inquiries!!!
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Icsolutions Account Review

#872144
1.1
Details
Why is it taking so long to get the system back up? From noon until now i havent been able to fund my account. Each hour customer service keeps telling me itll be an hour, try again in an hour. Its 5am the next day and no one knows whats going on. I hope i get to talk to my husband today.
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Over the weekend i added funds to my phone to communicate with family member.Some how my card was ran 4times while submitting online payment.My bank has given my transaction number confirming payment was successful , yet IC Solutions has funds as " pending" status.I...
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Anonymous
Anonymous

Companies that handle account issues in the manner of ICSolutions are in need of internal training .My company implemented 4DX where as organization 1 focus 1 goal was defined...

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Icsolutions Account
#1057233
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SCAM - stay away.Pretty much same problems. Except I never was given a number that worked. I have spoken with them many times and they haven't fixed anything. They didn't even tell me I had to join & pay another company. And that account isn't working either. I was...
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Anonymous
Anon

This is an issue with Inmate Call Solutions, not Inmate Calling Solutions. Two Different companies providing different services.

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Icsolutions Account
#1007802
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I hate this company!Everytime I call them about something they are rude and hateful! The last time I called I asked to speak to a supervisor and they hung up on me! The only reason I have this service is so my fiance can call and talk to me everyday! When I first had...
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1.0
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Icsolutions Account
#941478
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Horrible.We have to pay lots of $ but they make it almost impossible to get accts. set up. Inmates don't know they can call you. Inmates are more than likely thinking nobody cares about them because it's extremely difficult for them to reach loved ones. The system goes...
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1.0
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Icsolutions Account
#932460
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When my brother use to call the calls when be over as soon as he says 5 or 10 words and the money is gone really quick,and the need to do a better job with the phone service since it is non refundable also had money on the account they said it was nonrefundable. Now we...
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Icsolutions Account
#802458
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I set up an account for a very good friend of mine who is currently awaiting his court date in Oakland County Jail. He was told that OffenderConnect would be shutting down and that I would need to set up an account with IC Solutions, and that their phone calls would...
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Anonymous
Anonymous

I have a relative incarcerated at Oakland County Jail and we setup the phone account for him with $50.00. We have received calls from him but not many. When I try to connect b...

1.5
Oakland County, Michigan
Product
Icsolutions Account
I liked
  • Shows a lack of explaining services that cost a fee
  • Lack of follow up
I didn't like
  • Lack of follow up
  • Service fees then expiration
  • Poor service
#739609
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The user is charged $5.95, "not including charges from your card provider," every time money is added to the card. I have not choice but to use this system for my family member to contact me from jail. Like many people, it is hard to predict how many phone minutes will...
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1.0
Product
Icsolutions Account
I didn't like
  • Failure of the product
  • High prices
  • Poor customer service
#704163
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