Icsolutions
Icsolutions Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 108 reviews; sentiment is mostly negative with 25% likely to recommend. Reviews highlight frequent technical failures, billing confusion, and refund requests.
Key Takeaways for Future Customers
- Check recent Icsolutions reviews before paying for video visits or phone funding.
- Expect possible delays getting refunds and prepare documentation for billing disputes.
- Customer service access and language barriers are recurring issues; persistence is needed.
Negative Feedback / Risk Areas
- Frequent video and phone connection failures reported.
- Confusing billing, double charges, and slow or denied refunds.
- Poor customer service response and account access problems.
Positive Feedback
Some users received successful refunds or helpful agents resolving account funding despite many negative reports.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 108 reviews; sentiment is mostly negative with 25% likely to recommend. Reviews highlight frequent technical failures, billing confusion, and refund requests.
Key Takeaways for Future Customers
- Check recent Icsolutions reviews before paying for video visits or phone funding.
- Expect possible delays getting refunds and prepare documentation for billing disputes.
- Customer service access and language barriers are recurring issues; persistence is needed.
Negative Feedback / Risk Areas
- Frequent video and phone connection failures reported.
- Confusing billing, double charges, and slow or denied refunds.
- Poor customer service response and account access problems.
Positive Feedback
Some users received successful refunds or helpful agents resolving account funding despite many negative reports.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aurora, Colorado
Did nit get the service I paid for and refuses to give total refund
- - Payments are sometimes declined, then charged.
- - Video visits had connectivity issues.
- - Refunds denied unless issues are the company's fault.
This company operates in an extremely unprofessional and deceptive manner. Payments are accepted, yet when technical issues occur during scheduled video visits, responsibility is immediately shifted to the customer and no refund is provided.
I have reliable, high-speed internet service and am using an up-to-date device, yet the video visit experienced repeated connectivity failures. Despite this, the company maintains a rigid policy of refusing refunds unless the issue is acknowledged as originating on their end.Additionally, there are serious concerns regarding their payment processing system. On multiple occasions, payments have been reported as declined both online and over the phone, only for the charges to later appear as successfully processed.
This creates confusion, mistrust, and potential financial harm to consumers.These practices raise significant concerns and warrant further investigation. At minimum, this company should be required to address its technical shortcomings, clarify its billing procedures, and provide fair resolution to affected customers.
User's recommendation: don't use this business
Cleveland, Ohio
Set up account
- - The call went dead and nothing happened.
- - I felt the agent hung up and was rude.
- - I needed service but did not receive it.
Nothing. The call went dead.
I tried to talk to the person, but nothing took place. I feel that the person didn't want to hear what I had to say, so they just hung up the phone. I feel that it was very rude and very unprofessional.
I have a hard time understanding this. I'm in need of the service, but I didn't get the service.
Preferred solution: Apology
User's recommendation: don't use this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenfield, Ohio
Refund
Where my refund im not paying 5dollars to get my refund im just asking where and why it says complete but not yet on my card
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney on phone
I changed my number I need to put money on this number 312434****.i need to disconnect 872292**** for my new number please
Preferred solution: Full refund
Portland, Oregon
I accidentally pushed the button
Im not pissed. This was an accident.
I didnt not mean to end up at pissed whatever this is.
Please leave me alone. Stop texting me and sending messages
Chicago, Illinois
System is junk
- - The system is the worst ever.
- - It focuses on money rather than keeping you in contact with loved ones.
- - It frustrates visiting loved ones or adding funds.
Its the worst system ever. Its not about keeping you and loved ones incontact with each other.It is only about money.
Taking advantage of the citizens during times of hardship. They make sure to frustrate you so much with trying to see your loved ones you dont even want to go through the frustration in trying to visit them or try to put money in their account.
User's recommendation: Send a handwritten letter instead. File complaint against the company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVideo visit
- - My scheduled video visit did not work.
- - Money was deducted despite the issues.
- - The video was static and my son could not hear or see me.
My scheduled video visit did not work. Of course they still deducted my money even though my son could not hear or see me( unless he squatted down) .
It was all static. Very disappointingDo not waste your money!
Woodstock, Illinois
Paying for a service that I can't use
- - The voice system does not register pressing 5 to accept calls.
- - Illinois switched to ICS from SECURAS, with only about 1 in 10 calls getting through.
Can't accept calls by pressing 5 with their voice automated system, for some reason it doesn't register. I see this has been a problem for years in other states that use ICS.
Illinois just switched over to ICS from SECURAS and it's been a nightmare. Maybe can accept 1 out of 10 calls smh
User's recommendation: You'll be lucky to accept calls
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI explained my problem, then was told I had to have me email verified. I entered the emailed code as s the verify button would not work
I don't know what to say. ALL DAY I have tried to have the promised contact with my son. There is no way to accomplish this.
User's recommendation: I don't have a recommendation. Except maybe, don't try and use this forum.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Refund - Thus happened twice!
- - There are no refunds for video visits during lockdown.
- - Refunds should be allowed if loved ones are unavailable or you cancel for a full refund.
When the facility is on lockdown, there is no way to get your money back on video visits. They should make exceptions for refunds if our loved ones are unavailable or allow us to cancel the video with a full refund.
- Bad service no refund policys
Preferred solution: Full refund
User's recommendation: Refund for unavailable due to lock down on faciltiy
Please contact our Visitation Support line directly so we can better assist you. They are available Mon-Fri 8am-7pm CST and Sat-Sun 8am-5pm CST at 888-646-****. Have a wonderful day!
Visitation
- - It says I'm approved but won't let me schedule.
- - It keeps saying wrong email and wrong password.
- - I created a password and can't access visitations.
Says Im approved but wont let me schedule appointment visit it keeps telling me wrong email and wrong password every time I go in and its been the same one. Tried to redo it.
Set up a new one now I cant get visitations cause I set up a new password. Can you please help me out?
Smyrna, Tennessee
210 762****
Quiero aclarar que todo esto es una gran conclusión. &lyo;!--fuEnte&en; que nada de yestorbar Ja pasado por favor ayúdenme
User's recommendation: 5
Gothenburg, Nebraska
If I could put MINUS stars I would
- - The system crashes and fails tests, blocking visits.
- - Missed visits occur if you can't join within minutes, and customer service is hard to reach.
This company's system sucks! Tonight was the 3rd night in a row I've tried to visit my daughter & their system would crash, wouldn't pass the testing & it's THEIR system.
I was on 2 laptops & my phone, multiple networks & nothing worked. If you can't/don't join the visit w/i a few minutes, they say "missed" & you're just outta luck. You can't get a hold of anyone at customer service except the payment center (they def want your money) & they don't know anything, in addition to all of them from other countries, plus it's limited hours.
Most people visit at night so there's nobody you can call. When the jail had iWeb visits, we never had any issues.
User's recommendation: Go visit at Polk Co jail's monitors
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want a refund for mistake that the customer service person made not me and I was told sorry no refund
- - Money was sent to the wrong inmate; IDs and names didn't match.
- - Griffith vs Griffin and 116499 vs 103177 caused the mix; a refund is requested.
The money went to the wrong inmate. Their Idaho Department of Corrections numbers aren't even close.
I went over my guy's inmate information several times, repeating his name and spelling his last name. It's Griffith and went on some guy's with the name of Griffin.
My guy's number is 116499, they put it on 103177. I want my money back.
User's recommendation: Unfortunately, they have us over barrel why they’re allowed to stay in business when they have a one .6 rating getting rich off of other peoples misery, greedy uncompromising they basically don’t do refunds and it’s their mistake. I would like to hear the recording because it was recorded.
Winnipeg, Manitoba
All AI with so many bugs it’s a joke but no one cares because it’s for inmates. What a mess!!!!
NO solutions should be the name! No one cares that it doesnt work because its for inmates. Sad commentary on our society!
User's recommendation: Never!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam targeting vulnerable families
I am writing to express my extreme disappointment and anger toward ICSolutions.com for their deceptive and exploitative practices targeted at families of incarcerated individuals. The company's video visit service, which promises to connect families with their loved ones, is nothing but a scam that preys on the emotions of vulnerable families.
The video visits are priced exorbitantly, making it difficult for many families to afford them. But what's even more outrageous is the company's failure to deliver on its promises. Despite charging high fees, the video visits often fail due to connection issues, leaving families frustrated and heartbroken. ICSolutions.com gives families hope of seeing their loved ones, only to tear it away with a failed connection message.
This is not only unethical, but it is also cruel and inhumane. The company is profiting off the pain and suffering of families who are already going through difficult times. Furthermore, I have reasons to believe that ICSolutions.com is not transparent about their practices. The company's website lacks crucial information about their video visit service, making it difficult for families to make informed decisions.
I urge everyone to avoid using ICSolutions.com and to spread the word about their scam. It's time to hold this company accountable for their unethical practices and demand justice for the families they have hurt.
Preferred solution: Full refund
About
ICSolutions is a well-known leader in the highly competitive correctional telecommunications sphere. Its main goal is to offer customers the most advanced and complex technology to match requirements of today's dynamic environment in communication field. Among ICSolutions services provided discern the following: payment processing services, secure email, video visitation, state-of-the art cellular phone detection, inmate information solutions and jail management systems. ICSolutions is presented on the market for about 10 years and its innovative calling services help customers to stay connected with their family and friends while implementing correctional facilities to optimize the calling service investigative capabilities.
Icsolutions is ranked 457 out of 2418 in Telecommunications category
USA
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Refunds take 7-10 business days to process. Once processed it usually takes 1-3 for your financial institution to release the funds back to you. To better assist and get more information, you may contact ICSolutions at 888-506-****.