Most helpful review
Icsolutions - Ic solutions, shady fraudulent company
They failed to provide the fact that it is strictly a middle man company, and that after purchasing your local number you still have to pay for an account directly with the inmate facility. After purchasing it, they told me i have to activate my number, and ten minutes...
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28 comments
#2001304

These companies are scams and no one is investigating them. The criminals are on the wrong side of the bars.

These people need to go to jail. They are stealing, they are destroying families. There needs to be a way that people can contact their families without being raped on money issues. We didn't commit the crime.

We are family or friends so why are we being targeted. The state is criminal to allow this kind of garbage.

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ID
#574304 Review #574304 is a subjective opinion of poster.
Service
Icsolutions Inmate Phone Service
Reason of review
Problems with payment

They suck

Icsolutions - They suck
They suck. Kick you while your down. Sad sad. Wont refund you. Bad business practices . Pull the ole switcheroo on you!

User's recommendation: Only If you have too…….

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ID
#3658416 Review #3658416 is a subjective opinion of poster.
Location
Cullman, Alabama
New Reviewer

Not working

Can't get a visit for a week now. I need help. I really need to talk to my son. I have 50.00 on my account
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ID
#3559293 Review #3559293 is a subjective opinion of poster.
Location
Fresno, California

Your illiterate customer service crew with dogs barking in the background is the most disgusting disrespectful pack of heathen loosed from *** !!!

Im tired of these women hanging up in my face because they dont Allow you to explain anything to them!! How dare you deny inmates from calling when money is in the account put your incompetent staff cannot resolve issues!!! Im contacting the BBB your stealing money!

User's recommendation: Do not dare !

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ID
#3488753 Review #3488753 is a subjective opinion of poster.
Location
Winter Garden, Florida
New Reviewer

Horrible dishonest customer service

Have been waiting for two weeks on a return call. When I called back the call was hung up by the operator pretending not to hear me.

User's recommendation: Smh.

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ID
#3486621 Review #3486621 is a subjective opinion of poster.
Location
Winter Garden, Florida
Loss
$17
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Unblock Call

I Hit 9 on accident on the phone .how do I unblock my inmate?! ?!?!?!?!??!?!?,!?Please and thank you
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ID
#3472550 Review #3472550 is a subjective opinion of poster.
Service
Icsolutions Inmate Video Service
Pros
  • Thought of maybe speaking to inmate
Preferred solution
Let the company propose a solution
New Reviewer

I set up a video visit on my phoe and laptop and it did not work. WHY??

I need an answer as to why my visit did not work on my phone or laptop????????????!!!!!!!!!!!!!! I reloaded and refreshed both of them. I did the test on both of them twice!! I've seen all the reviews of-course I seen all of them after the fact, some are dated all the way back to a couple of years ago!!!! There wasn't even one review comment that had something good to say about this application! So why haven't these issues been addressed and fixed. This is our only way communicating with our loved ones and depend on your program to work properly and be up to speed. PLEASE HELP! THANK YOU!

User's recommendation: HORRIBLE.

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ID
#3471838 Review #3471838 is a subjective opinion of poster.
Location
Rogers, Arkansas
Pros
  • Calls are fine
Cons
  • Videos are horrible and do not work
Preferred solution
FIX YOUR PROGRAM!!
New Reviewer

Connection with Inmate and can’t get through to you on your 800 number

Connection with Inmate and cant get through to you on your 800 number my connection with the Inmate kept getting cut off now I cant call your 800 number and get through to you you say that my emails already in use with your company while of course it is Im a customer trying to call customer service what else is with me the reason are you going to contact me now 678-683-**** I think it would be in your best interest

User's recommendation: Better website it’s too difficult to get through to you.

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ID
#3415215 Review #3415215 is a subjective opinion of poster.
Location
Cartersville, Georgia
Loss
$5
Preferred solution
Full refund
New Reviewer

Calls only five mim

We started the call and then in five minutes he didnt give us any warning just shut us off and we would at least like a one minute warning and we would like our phone calls should be at least 15 minutes song I have other accounts with other people and they do that for me and I wish this would do that for me too thank you johnbarnicoat
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ID
#3283447 Review #3283447 is a subjective opinion of poster.
Location
Greenwood Village, Colorado
Preferred solution
15 minute calls and a recording that says you have one minute left will take care of the problem

Criminals

I had to pay $30 for $20 worth of phone time and know I'm being screwed. Since I have no other options and you hold the monopoly on the phone situation, I have to pay this inflated price. Your company should be ashamed to do this to people whom are going through personal tragedies. The day I am released from the *** you are putting myself and numerous other families through I will be set free. Your policies are criminal
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ID
#3253755 Review #3253755 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

Can’t get in to register

Cant make visit A visit or login and I cant get in contact with a real person. Please get back to me asap
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ID
#3209604 Review #3209604 is a subjective opinion of poster.
Location
Gastonia, North Carolina
Preferred solution
Let the company propose a solution

Refund

I asked for a refund and explained to the lady that I changed address when I asked for the refund since the refund wasnt going back to my account and would get sent in a check. My new address is 147 South Hilton Street Baltimore MD 21229. Thats where I asked the check to be sent. But two days ago someone told me that the check was sent to my old address which is 75 North Monastery Ave. and thats not right.
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ID
#3157006 Review #3157006 is a subjective opinion of poster.
Location
Baltimore, Maryland
New Reviewer

Charging me 5.00 per call

Please have someone review my account immediately every car that I take from an inmate at Baltimore County detention center in Towson is over charging me excessively its like five dollars a phone call to my cell number 667-292-****. Thanks Bettina
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ID
#3150131 Review #3150131 is a subjective opinion of poster.
Location
Dundalk, Maryland
Loss
$60
Preferred solution
Price reduction
New Reviewer

Put money on the phone

A lovely lady came on the line from customer service and resolved the entire issue. Wonderful customer service and kudos to customer service representative lady I got!!

User's recommendation: Great customer service.

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ID
#3122256 Review #3122256 is a subjective opinion of poster.
Location
New Port Richey, Florida

Trying to schedule visit on the phone

I'm having trouble getting into the site, I need the right link please. So that I can video visit do

User's recommendation: Girlfriend.

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ID
#3105117 Review #3105117 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin

I'm trying to schedule a video visit on my phone

I'm trying to make a video visit, but I'm having trouble getting into the site I then tried to set passwords, and it's not going through my email address I have on file reneepatricia784@***.com my name is Patricia Harris 03/13/1982 and inmate name is Donald Dawn Avery#669879 08/22/1996

User's recommendation: Patricia Harris.

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ID
#3105079 Review #3105079 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin

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