Can't create a login online was told it was my fault and hung up on waiting to be transferred to a supervisor. She said it was to explain how to login even though I'm not stupid it just wasn't working. Still can't speak with my loved one. Worst experience I've had with...Read more
I can not log into the website for some reason. I log into it all the time, but today it says icsolutions refused to connect. Have been trying for several hours. My account is (931)307-0423. My email is email@example.com. I have no idea why it has to be 100...Read more
I can't log onto my account because they say my password doesn't match. After seven calls to seven different reps who sent me a link that put me in an endless loop I wAs "transferred" to a supv. Because the rep. Wasn't familiar with the online part of it. (Even though...Read more
Icsolutions - Refund
The money is no on my account
Icsolutions - Better off sending a homing pigeon
Wheres my money and why dont they customer support on deck..45.80 not a # to call..im stopping payment i dont remember my pin# from c 10 yrs ago...WTF...
Icsolutions - Rip off of relatives
This company prays upon the heartbroken. They punish famalies and leave mothers in tears of rage when they can't speak to their children on holidays like today, christmas. Endless hours of sitting on the phone to no avail. Shame on you ICS.
Icsolutions - Inmate not able to get through
My son is located in a privately owned prision in Florence. I have an account with IC solutions,and he continues to call but recording keeps telling us we need to set up an account.
This company is ripping off 1000's of people's inactive accounts unless you call them. They feel justified in taking your hard earned cash unless you really complain, according to a corporate supervisor, they have 1000's of customers and they can't possibly notify you...Read more
Mkney was leaft in two accounts that they decided to keep as an admin fee because it sat in the account. That mkney does not beling to them! I honestly forgot about and finally when i came across my daughters paperwork i realized i never asked for a refund. This is how...Read more
Time after time, I am constantly having to recreate a new account because I can never log in. I try resetting my password because my info doesn't match theirs. I can't check my balance and customer service is unhelpful. I am beyond pissed that this website doesn't...Read more
He he kept arguing with me and I kept saying that I wanted to put money on his commissary and he wouldn't listen to what I was saying and then it told me that he would put what happened last time under investigation but that he couldn't do whatever he wanted with the...Read more
Over the weekend i added funds to my phone to communicate with family member.Some how my card was ran 4times while submitting online payment.My bank has given my transaction number confirming payment was successful , yet IC Solutions has funds as " pending" status. I...Read more
Inmate pin number stolen and they claim they don't provide any info at all concerning stolen calls. They claim they won't give out that info even with a court order. That's a lie of course. They also claim they only handle inmate prepaid calls in jail and not any other...Read more
SCAM - stay away. Pretty much same problems. Except I never was given a number that worked. I have spoken with them many times and they haven't fixed anything. They didn't even tell me I had to join & pay another company. And that account isn't working either. I was...Read more
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