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Icsolutions - Ic solutions, shady fraudulent company
They failed to provide the fact that it is strictly a middle man company, and that after purchasing your local number you still have to pay for an account directly with the inmate facility. After purchasing it, they told me i have to activate my number, and ten minutes...
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28 comments
#2001304

These companies are scams and no one is investigating them. The criminals are on the wrong side of the bars.

These people need to go to jail. They are stealing, they are destroying families. There needs to be a way that people can contact their families without being raped on money issues. We didn't commit the crime.

We are family or friends so why are we being targeted. The state is criminal to allow this kind of garbage.

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ID
#574304 Review #574304 is a subjective opinion of poster.
Service
Icsolutions Inmate Phone Service
Reason of review
Problems with payment

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Had a visit and it didn't go through it kept cutting out

Yes we didnt get the visit for either visit this past weekend or that weekend before that I want my money back on the account so she can call us
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ID
#2569382 Review #2569382 is a subjective opinion of poster.
Service
Icsolutions Inmate Video Service
Cons
  • Them taking my money and not being able to use it
  • Calls freeze
Loss
$15
Preferred solution
Full refund
New Reviewer

I was mad bit didnt want phone number up

I was pissed I was directed to your site and I put my boyfriend's number up and all kinds of info I shouldn't have. So have I received a response from you yet, I don't know. I know I need that private what I posted. Do not remember everything.I will let you know.
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ID
#2552055 Review #2552055 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Can't schedule visits

I was unable to complete an on-site visit for this Saturday. None nondHowever, I was unable to do so.
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ID
#2537697 Review #2537697 is a subjective opinion of poster.
Product
Icsolutions Mobile Application
Cons
  • None at this time

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New Reviewer

Can't schedule offsite visits on iphone

I have money on my account Im trying to schedule off site visit with my fiancé but I keep getting the message back that I have no money on my account when I have $70 on my account
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ID
#2536178 Review #2536178 is a subjective opinion of poster.
Service
Icsolutions Inmate Video Service
Preferred solution
Let the company propose a solution

Website not working

I was not able to have my offsite visit with my husband the representative was great, although she gave me a number to call about the visit, but it was a wrong number, unclear as wheat her I wrote the wrong number or wrong number was given anyway
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ID
#2515449 Review #2515449 is a subjective opinion of poster.

Add money for phone calls

Waiting online for 10 minute then I got caught off. Trying setup account. Online is no help. I need help

User's recommendation: Long waiting.

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ID
#2499830 Review #2499830 is a subjective opinion of poster.

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New Reviewer

Forgot my password

I put my username in and I can't remember my password can you help me with my password please the one that I thought work it's not the right password can you please help me out with my password

User's recommendation: That there shouldn't be a problem to send me my password.

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ID
#2483476 Review #2483476 is a subjective opinion of poster.
Preferred solution
Password
New Reviewer

Lost or canceled visits

3 times now I have attempted to do a video visit and all 3 times the timer counts down and then says that the visitor cancelled the visit. Why would I pay for them if I was going to cancel them let alone sit there waiting as the timer counted down. I have but yet to be refunded any of my 7.50 for each visit as well

User's recommendation: Don’t do it.

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ID
#2482344 Review #2482344 is a subjective opinion of poster.
Loss
$23
Preferred solution
Full refund

Amazing customer service

She got right to my issues and informed me on how to fix it so that I didnt happen again. Very good customer service agent she spoke clearly and fixed everything that needed to be done including a refund
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ID
#2448097 Review #2448097 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

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Verified Reviewer
New Reviewer

Problem with having money on my phone

Update by user Mar 05, 2021

Poorly

Original review posted by user Mar 05, 2021
So this morning around 2-4 am I had put $24 on my phone and the person helping me said that there was going to $16.57 on my phone and I said ok and this morning at 9:30 am I had check my ICS Mobile app to check for my visit and I saw that I only had $4.07 on my phone and the inmate has not called me once since s I put the money on the phone. So I need to know where did $12.50 go and why is it not on my phone. My name is ashley jones and I live in benton county Washington I would really appreciate if you could email me back as soon as possible thank you.
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ID
#2445412 Review #2445412 is a subjective opinion of poster.
Pros
  • Being able to speak to my loved one which is incarcerated
Cons
  • Stealing money
  • Rude customer service
  • Being ripped off
Loss
$13
Preferred solution
Full refund

Unblocking Calls

Good Afternoon, How do I unblock calls that I receive from the Sacramento County Jail? I have made several attempts via online using the form and also via phone however I have not been able to reach anyone. It is extremely imperative that I hear back from someone regarding this issue. I would greatly appreciate some feedback on how to unblock a call and also how I can reach a representative for assistance with this. Thank you,
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ID
#2407657 Review #2407657 is a subjective opinion of poster.
Location
Rancho Cordova, California

Terrible quality

The video calls cost about seven dollars and are terrible quality. Constantly freeze up and make both sides sound like they have an echo stutter. Its not my Internet connection either because I constantly have access to online streaming and working remotely through a portal with no issues.

User's recommendation: Don’t waste your money on the video calls.

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ID
#2402096 Review #2402096 is a subjective opinion of poster.
Location
Peoria, Illinois

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Verified Reviewer
New Reviewer

Refund

I don't recall her name, but she was prompt and very helpful. She was friendly and issued my refund, no questions asked.

User's recommendation: Make sure you specify which account you are funding.

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ID
#2398993 Review #2398993 is a subjective opinion of poster.
New Reviewer

I was unable to connect to my visitation which I have done in the past.

I have used the online visitation prior to this on the same device. I was unable to connect to my visitation.
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ID
#2393466 Review #2393466 is a subjective opinion of poster.
Preferred solution
Help me so I can connect to my next visitation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unblock phone number

I accidentally hit the wrong number and blocked my phone from receiving calls, I called customer service after a few security questions my issue was resolved, quickly I am very happy with service. I wish you could unblock your phone from the app or online.
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ID
#2387076 Review #2387076 is a subjective opinion of poster.
Location
Clarkston, Georgia

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