IC Solutions gave my credit card number out Globe tell which then charged $40 unauthorized on my bank account through the same card. This caused problems so I had to cancel the card all together and cancelled my account with IC Solutions unfortunately I think it is...Read more
Icsolutions - Irritated
Every time i try and log in. I get the "MIGRATE TO OUR NEW SITE" Well evrtytime it says my infornation is incorrect. Such a damn hassle!!! Please fix this
I personally did not have issues while using their service; however, 30 minutes after adding more funds to my account my boyfriend was transferred to another facility that uses a different phone service. Now that I am trying to log in to request a refund nothing...Read more
I didn't like
- Poor system difficult to use unhelpful support people
I had to call the automated system 14 times in a row today to add money. LOL this is a crazy stressed laugh at this point. For the past going on 4 days this automated system decides when it wants to work. The first time it was 11 times I had to call back because I was...Read more
Icsolutions - Annoying
Its not letting me add to my account
Sadly, it;s the only way to talk to family member. I placed 30.00 to start. said 16cents a min. is crap!!! plus u have to pay 7 something to recieve the calls. I sure hope i dont have to go thru crap for one penny. as i will report to BBB. I will report it to BBB...Read more
Icsolutions - Horrible website
It is near impossible to connect to make a payment or to check a balance. I enter the user name and password and nothing happens. I’ve already created two accounts because I couldn’t get access to the first one. Customer service is useless.
I had put in the wrong email and misspelled my email and I paid for it already can u help me fix the email and get my password for me pleaseRead more
Icsolutions - Very unnerving
This new system is a nightmare. I “had” to enable microphone to complete the call, there’s a beeping every 10 seconds or so throughout the call. You can’t use usual phone options during the call- this process was so upsetting that I’m full of hate towards the person who’s incarcerated as well as icsolutions- gross.
Icsolutions - Website sucks!
Set up an account. At a dead end as it won't let me add a card to pay or save the facility name! And when the damn robot call comes if you dial 0 to be connected, as directed, it just times out with no connection being made. Seriously pissed off!
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