After paying a fee to video visit you can download the program. It even does a test to see if you camera, microphone and speakers are working properly.
It then begins to test your upload speed. I tried my wireless internet and also directly connected it to my modem. Both times it said my upload speed was not fast enough. It is very strange because we do online school at home with zero issues.
Nothing explained just 15.00 given to the company for no service. Please do NOT use this service.
The idea or concept sounds great but the frustration that follows is just not worth it. I wish I could have gone through all these steps before paying for the service.