Ridiculous all the *** I've put up with this company I cant wait till my inmate gets out! I have always gotten money put on the phone to make calls and then they can call me with in minutes of doing so.
Today however, It said it approved then the dumb person on the phone who is suppose to be helpful just tells me well it usually takes an hour. I've been using it for a year, b*tch it don't take an hour. Then she says "Well today its an hour" ha. Not only do I have this problem today.
There was another time where I put money on the phone and because the prison lines where down. They just lost my money even though it went through. Called customer service, had to have it investigated they say we'll call you back to get your bank statement faxed over in a couple days if it doesn't show up on your account. Nothing, no phone call, no help!!!
So I had to call them again!
So much bull when all Im trying to do is talked to my loved one! You people need to get your sh*t together!!!!
Review about: Icsolutions Inmate Phone Service.
Monetary Loss: $13.